Dry microfiber, distilled water for stubborn marks. Stable indoor rooms. Indirect light extends life. 100+ years typical display permanence with archival pigment inks.
Soft cloth, dry or barely damp. The most environmentally tolerant — kitchens, bathrooms, covered outdoor are fine. 65+ years archival rating from the Fine Art Trade Guild.
Plastic-safe cleaner (Novus or Brillianize) on a microfiber cloth — never glass cleaner. Indoor only. Decades of display life behind UV-filtering acrylic.
Fine-art canvas (gallery wrap)
Your canvas is stretched over kiln-dried wood bars and printed with archival pigment inks on a poly-cotton blend, then finished with a protective coating.
Cleaning
Dust regularly with a clean, dry microfiber cloth or a soft, natural-bristle brush, working gently from top to bottom. For stubborn marks, lightly dampen the cloth with distilled water and blot — don't scrub. Skip household cleaners, glass cleaner, ammonia, or alcohol.
Where to display
A stable, climate-controlled indoor room is ideal — roughly 40–55% relative humidity and 65–75°F. Avoid direct sunlight (every pigment fades over enough years), and don't hang directly above radiators, fireplaces, or HVAC vents. Bathrooms and unventilated kitchens aren't recommended for canvas because of humidity swings.
Hanging
Every aiPRINT canvas ships with a pre-attached French cleat on the back, plus the matching wall-side cleat, screws, and drywall anchors. Lift the print onto the wall cleat and it locks flush and level — no D-rings, no wires, no slipping. Keep the bottom edge a few inches off any baseboard heater. Full step-by-step in the install guide.
Avoid
Skip Windex, Pledge, Magic Erasers, feather dusters (they snag), and any spray-on "art protector" products. Don't lean other frames against the face. Don't store flat under weight.
How long it lasts
With archival pigment inks (Epson UltraChrome / Canon Lucia class), Wilhelm Imaging Research rates indoor display permanence at 100+ years under typical low-UV indoor light.
Normal vs. defect
Normal: a faint diagonal "stretch line" near corners, slight texture variance in the weave, a hairline gap where canvas wraps the bar. Email us if: ink is flaking, the canvas is loose enough to ripple in a draft, or you see banding, streaks, or a hair under the coating.
Aluminum dye-sublimation print
Your image is dye-sublimated into a polymer coating bonded to aircraft-grade aluminum. The image is part of the surface, not on top of it — which is why metal prints are so durable.
Cleaning
A soft, lint-free cloth, dry or barely damp with water. For fingerprints on gloss or matte finishes, a 50/50 mix of water and isopropyl alcohol on the cloth (never sprayed onto the print) is fine. Wipe in one direction — circular motions can leave swirl marks visible at an angle on gloss.
Where to display
ChromaLuxe is the most environmentally tolerant of our three products. It's the only one rated for high-humidity rooms (kitchens and bathrooms are fine) and for covered outdoor areas. It tolerates temperature swings well. Direct, prolonged sun will still fade any dye over decades — a north-facing or indirectly lit wall is best for the longest life.
Hanging
Every metal print ships with a pre-attached French cleat on the back, the matching wall-side cleat, screws, and drywall anchors. The cleat seats the panel slightly off the wall so the print appears to float. Slide left or right along the cleat to fine-tune position after mounting — no re-drilling needed. Step-by-step in the install guide.
Avoid
No abrasive pads, no ammonia-based cleaners, no acetone, no bleach. Don't stack metal prints face-to-face without a soft barrier between them — the surface is hard but not scratch-proof.
How long it lasts
ChromaLuxe is independently tested by the Fine Art Trade Guild and rated for 65+ years indoor display without meaningful fade — the only photo medium ever to receive their highest archival rating. Under glass or in low-UV rooms, real-world life is longer.
Normal vs. defect
Normal: a slight color shift between gloss and matte finishes vs. a backlit monitor, and a tiny unprinted border (1–2 mm) where the panel was held during sublimation. Email us if: you see a pinhole white spot, a scratch through the coating, or any sign of delamination at a corner.
Museum-grade acrylic facemount
Your image is printed on photographic paper, mounted face-down to a sheet of optically clear acrylic, and backed with dibond (an aluminum-polymer-aluminum sandwich). This is the construction premium labs call "museum-grade" — and the most fragile of our three products to clean.
Cleaning
Acrylic scratches more easily than glass, so technique matters. Use a clean microfiber cloth and a plastic-safe cleaner such as Novus No. 1 or Brillianize. Spray onto the cloth, never onto the print, and wipe with light pressure in one direction. Never use paper towels, glass cleaner, or anything with ammonia — they cause permanent hazing.
Where to display
Indoors only. Acrylic facemounts do best in stable rooms — 40–55% humidity, away from direct sun. The acrylic itself blocks most UV, which protects the print, but extended direct sun will still fade it over years and can warp the dibond on very large pieces.
Hanging
Acrylic facemounts are the heaviest of our three materials (5–15 lbs by size). Every piece ships with a pre-attached heavy-duty French cleat, the matching wall-side cleat, anchor-rated screws, and toggle anchors. Always anchor into a stud or use the included toggle anchors — both rated for 3× the panel's weight. For pieces 24×36" and larger, a second pair of hands makes the lift safer. Step-by-step in the install guide.
Avoid
No glass cleaner, no rubbing alcohol straight on the surface, no abrasive cloths, no stickers or tape on the face. Don't lean anything against the surface — even a soft frame can leave a mark.
How long it lasts
With a Fuji Crystal Archive or Kodak Endura print behind UV-filtering acrylic, Wilhelm Imaging Research rates display life at decades before noticeable fade under typical indoor lighting. The acrylic itself stays optically clear for the life of the piece.
Normal vs. defect
Normal: one or two micro-bubbles smaller than a pinhead near the edge (industry-accepted tolerance), a faint bevel where the acrylic was polished. Email us if: a bubble shows in the central image area, you see visible adhesive haze, the print starts separating from the acrylic, or there's any crack.
If your print arrives damaged or develops a problem
Take a photo within 7 days of delivery and email it to info@aiprint.ai with your order number. Shipping damage usually shows up as a dented corner, a cracked acrylic edge, a creased canvas, or a scuffed metal face — almost always with matching damage to the outer carton, so photograph that too. We replace shipping damage at no cost.
Manufacturing defects (banding, delamination, a hair in the coating, a printed dust spot) — also replaced, no questions. Our 30-day Print Quality Guarantee covers shipping damage, manufacturing defects, and anything we missed in production.
Customer-caused damage that emerges later (cleaner haze on acrylic, a scratch from rehanging, fade from years on a south-facing wall) we can't replace under the standard guarantee, but we always work with our collectors on long-term print care — email us and we'll figure it out together.
Questions we didn't cover? We respond to every email.
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